CUSTOMERS REQUIRED TO WEAR FACE COVERINGS
With a focus on the health and safety of our customers and teammates, we are taking the necessary step of requiring all customers to wear a face covering while shopping in our stores. This requirement will take effect on Monday, July 20 at all 113 of our Schnucks locations in Missouri, Illinois, Indiana, Wisconsin and Iowa, and will include exceptions for young children and those with medical conditions who are unable to wear a face covering.
In an effort to support our customers who need to shop but do not have a facial covering at that time, we will be providing complimentary masks–one per customer–for a limited time and while supplies last. More information about our updated face coverings requirement can be found here.
At most stores, we have reserved the 6AM to 7AM shopping hour on Mondays and Thursdays for our seniors and also for those with compromised immune systems. View Schnucks Locations to learn more about store hours at your Schnucks store.
Last Update: Monday, April 13, 2020
STAY INFORMED OF IMPORTANT SCHNUCKS UPDATES
As long as you enter your Schnucks Rewards number during checkout and have a valid primary email address, we will be able to inform you of important Schnucks updates.
If you already are a Schnucks Rewards member, there are two ways to check your primary email address. Email will be our primary method of communication.
On the Website
Visit your Customer Profile screen and make sure that your primary email is correct.
On the Schnucks Rewards App
Tap on More > My Account > Profile > Edit Contact Info.
If you are not currently a Schnucks Rewards member, sign up here.
Update: Wednesday, April 8, 2020
REUSABLE BAGS NOT ACCEPTED
Beginning April 9, and out of an abundance of caution during the COVID-19 pandemic, we will no longer allow customers to bring reusable bags into the stores. While there are no known cases of the virus being spread through the use of reusable bags, we are taking this extra step as a precautionary measure. Thank you for allowing us to bag your groceries in our paper or plastic bags during this time.
Update: Monday, March 23, 2020
INSTALLING ADDITIONAL PROTECTIVE MEASURES
Beginning Monday, March 23, Schnucks customers will notice additional safety measures being implemented across our stores. Temporary window panels will be installed at our checklanes, pharmacy counters, and operating service counters. These plexiglass barriers will help provide an additional layer of protection for both our teammates and customers. Installation of these barriers will be completed in all stores by Monday, March 30.
As the COVID-19 situation evolves, we will continue to evaluate our protective measures to ensure a safe environment for all.
Additional Store Status Updates
COURTESY CENTER UPDATES
Please call your local Schnucks location to check today's Courtesy Center hours. Please note the Courtesy Center may temporarily be closed so we can deploy those teammates to help at our checkout lanes.
Refunds are accepted within 10 days of purchase. All refunds will be returned in the original form of payment at time of purchase.
- Please purchase only what you need. Exchanges or returns will not be accepted on products that are purchased in overabundance.
- A receipt (paper or eReceipt through our Schnucks Rewards app) is required for any returns totaling over $10.
- Seasonal merchandise may be ineligible for an exchange and/or refund.
Freshness Guarantee: We will gladly exchange or return perishable items if there is an issue related to quality or freshness. For all other perishable returns, once the item has left the store, we are no longer able to guarantee the safety of the product and therefore, we are unable to accept a return for that item.
Other refund exclusions may apply, including, but not limited to, gift cards and money order sales.
Rug Doctor and Redbox Updates
Rug Doctor rentals and Redbox are temporarily unavailable effective immediately at all Schnucks locations.
LOTTERY SALES UPDATE
In an effort to limit cash handling by teammates, and to further promote social distancing by reducing the formation of lines at the courtesy center, Schnucks is temporarily suspending the sale of lottery tickets at our courtesy centers and will also no longer cash winning lottery tickets that are in excess of $300.
Customers wishing to purchase lottery tickets may continue to use the self-service vending machines. Customers who wish to cash winning lottery tickets for amounts greater than $300 should check with their state’s lottery for redemption options.
Thank you for understanding.
Please note that our Bettendorf, IA store will temporarily suspend all lottery sales and redemptions until further notice.