FREQUENTLY ASKED QUESTIONS

Schnucks Rewards is a program that allows you to earn Points when you shop at Schnucks. Then, you can redeem those Points for money off a future purchase. During special weeks, you can also earn free items, additional item discounts and double Points!

If you have a Schnucks account, you’re already enrolled! Just download the Schnucks Rewards app from the Apple App Store or Google Play Store and log in. If you do not have a Schnucks account yet, simply download the app and create an account. Or register online at schnucks.com/signup.

You sure can! Go to schnucks.com/signup to register for our program. Once you’re registered, simply enter your phone number on the pin pad at check out and watch your points pile up!

Shop as normal. Then at checkout, scan the in app barcode or enter your phone number on the pin pad to watch your Points pile up. You’ll accrue 10 Points for every $1 you spend on qualifying purchases. For every 500 Points you earn, you'll automatically receive $1 to redeem on your next trip. It’s all automatic.

If you have enough Points to redeem, you’ll be presented with choices at checkout. You can redeem all your Rewards at once or select a partial amount. You can also redeem your digital coupons or free items from the app. It’s like winning again and again.

Please visit schnucks.com/app/sso/rewards to review your Rewards history and recent activity.

When we offer a free item or 2X Points, all you need to do is grab that item off the shelf, throw it in your cart and head to check out. At checkout, once the item(s) is scanned and you have provided your Rewards number, you will automatically earn Points and/or the free item will be applied. The only thing you need to do is be a member of our Schnucks Rewards program. Pretty great, right?

To keep your Rewards secure, you have the option, in the Schnucks Rewards app, to choose to only redeem your Rewards via in-app barcode versus by phone number. By selecting to only redeem Rewards via your in-app barcode, you add an extra layer of security to your Rewards by making sure you and only you redeem those Rewards that you earned. You can activate this feature through the Schnucks Rewards app. Go to Account > Account Settings > App Preferences > Rewards Redemption and choose your preferred redemption method.

Yes, Schnucks Rewards is available in all stores.

You cannot earn or redeem Points on Instacart, third party gift cards, tobacco, smokeless tobacco, lottery purchases, money orders, wire transfers, non-food transactions made at Customer Service, Schnucks Bistro, Schnucks Cooking School classes. You can earn Points on alcohol purchases, but you cannot redeem Points on alcohol. You can earn and redeem Points on Schnucks Delivers orders placed in the Schnucks Rewards app.

You will earn Points on whatever dollar amount is left on your bill after your Schnucks gift card has been applied. If your gift card covers your entire bill, you will not earn Points on that transaction.

No. You can only redeem Points on the remaining balance of a purchase after a coupon or discount has been applied.

The maximum amount you can earn or redeem at one time is $1,000, or 500,000 Points. Let us know if that happens so we can throw confetti.

As long as you keep an active account, Points and your Rewards will not expire. An account is considered inactive after a year of no account activity.

For new members of Schnucks Rewards, you have 3 days to complete your registration after an in-store teammate has begun your sign up process. To complete your Schnucks Rewards registration, visit schnucks.com/signup. Once you have completed your registration, you will earn the Points for the purchases you collected over the past three days. For current members, make sure to scan the in-app barcode or enter your phone number on the pin pad every time you shop. Points will only be earned at the point of sale in the store. Points cannot be earned at a later date.

Please head to schnucks.com/app/sso/login. You will be able to update information, get a new password and find answers.

Yes. We may change the Points and other Rewards terms or cancel the program entirely.

Yes. We may cancel your Schnucks Rewards membership at any time if account abuse or fraudulent activity takes place. If that happens, you will lose your Points and other Rewards.

For full terms and conditions, click here.

Please contact us.

No. Schnucks Rewards is entirely digital, which means you don’t need to remember to carry a card! At checkout, you will present your in-app barcode or enter your phone number at the pin pad.

• Schnucks Delivers serves households across the Midwest - and we are always growing. Schnucks delivery and curbside services are available in several cities throughout Missouri, Illinois, Indiana, and Wisconsin. To see if that includes your area—
• Open your Schnucks Rewards app and choose your shopping method (Delivery or Curbside)
• Enter your zip code or address
• Delivery hours are available from 7 a.m. - 9 p.m. and curbside is available 11 a.m. - 8 p.m. or 9 a.m. - 8 p.m. (hours may vary by store.)
• Orders placed through the Schnucks Rewards app will only be viewable on the Schnucks Rewards app.

• Schnucks Delivers orders placed from the Schnucks Rewards app can only be viewed within the Schnucks Rewards app & Schnucks.com/shop, and will not be viewable from the Instacart app or schnucksdelivers.com.

To reschedule a delivery:

• If the order is not yet in progress (shopping in progress), you may cancel your order and place a new order through the Schnucks Rewards app & Schnucks.com/shop, or you may contact eCommerce Helpdesk at 314-994-4400 (option 1).
• If your order is in progress (already being shopped), it cannot be rescheduled. If you no longer want your order for the scheduled time, you can contact Schnucks eCommerce Helpdesk at 314-994-4400 (option 1).

For questions or problems with your order, contact Schnucks eCommerce Helpdesk at 314-994-4400 (option 1). Please have the phone number associated with your order ready to provide to Schnucks Customer Care.

Yes. If there is a promo on the Schnucks Rewards app or Schnucks.com/shop website, you can earn bonus points.

Yes! At checkout, you will be given the option to select the amount of Rewards, if any, you would like to redeem on your purchase.

EBT cards are not yet supported on Schnucks Delivers orders on the Schnucks Rewards app or Schnucks.com/shop. This feature will be coming soon. You may use your EBT card on the Schnucks web orders through Instacart.com.

Yes. Wine Club members will automatically receive their discount on Schnucks Delivers orders in the Schnucks Rewards app.

Yes, you can redeem digital coupons. When you are in the Delivery or Curbside mode of the Schnucks Delivers experience, you will see digital coupons that can be clipped and redeemed on your Schnucks Delivers offer.

• Pricing differs online from in-store. Not all coupons, ad items and sales are available online.
• For delivery orders $35+, the delivery fee is $3.99.
• For delivery orders less than $35, the delivery fee is $7.99.
• For curbside orders $35+, the curbside fee is free.
• For curbside orders less than $35, the curbside fee is $3.99.
• Additional fees may apply if your order contains alcohol or heavy items.
• For any Curbside orders placed that are not picked up by the end of the day, a $15 restocking fee will be charged.

You can link your Instacart Express account through the Schnucks Rewards app. Go to Account > Account Settings > Instacart Account and enter your Instacart Express account details.

Discount valid for active Instacart+ members on pickup orders placed on the Schnucks Rewards App & Schnucks.com/shop. Discount will be applied to the total purchase price for all non-alcohol and non-prescription products, and excludes any amount paid via gift cards, taxes, service fees, special handling fees, and/or other fees. Discount cannot be applied to alcohol or prescription products.

Orders are stored in temperature-controlled units prior to your pickup or delivery.

• Bad replacement item(s)
• Wrong item(s)
• Missing item(s)
• Entire missing order
• Damaged item(s)
• Spoiled perishable(s)
• Extra item(s)

Yes, customers are able to earn Rewards Points on all Schnucks Delivers orders.

Yes! You can redeem Schnucks Rewards Points in store or through orders placed through the Schnucks Rewards app.

When you checkout on Schnucks Delivers through Instacart, there is a field in the right column that guides you to enter your 10 digit phone number associated with your Schnucks Rewards account. If you enter at checkout, it will save in your profile and automatically be applied to future orders. You will also have the option to add your 10- digit phone number in your Schnucks Delivers Instacart “Your Account” settings.

Points will be reflected in your Schnucks Rewards Account History one day after the transaction.

You can find your “Rewards History” under the “Account” tab in the Schnucks Rewards app, or login to your Schnucks Rewards account to review your Rewards History and recent activity.

At this time, Schnucks Delivers is not able to apply Bonus Points to online Schnucks Delivers through Instacart orders. Orders placed through the Schnucks Rewards app will apply Bonus Points promotions, when available.

In the Schnucks Rewards app, there are two ways you can add to your shopping list. Click on the “Search” icon , enter the product you’re looking for and click “Add To List”. You can also add items to your shopping list directly within the shopping list. Just click on the search bar in the shopping list, enter the product you wish to add and click “Add To List”.

To search for specific items, click on the “Search” icon from the Schnucks Rewards app home screen.

Not at the moment, but don’t worry — we’re working on it!

A family or couple could all be signed in under the same account, but using different phones. To see changes made by others, either navigate away or pull to refresh.

If an item was added directly to your list without searching for a specific brand or product, it is considered a custom item and won't have location, price or nutrition information attached to it. If you would like to have your product associated to a location, price and nutritional information, the item will need to be added from a search result.

Product Guide icons are located in the Filter Items of the Search screen as well as visible on a Product Detail screen. These icons can help identify items that are organic, WIC, Good For You, FSA eligible and more.

The Product Guide is accessible from a product’s detail page. Click on the product either from the search bar or on your shopping list. Under Product Guide, click on “Learn More”.

To contact the Schnucks floral department, call us at 314-997-2444 or visit us online at www.schnucksfloral.com.

To change or cancel your order, please call us immediately at 314-997-2444.

Same-day floral delivery is not available for online or in-app orders. To learn what is available for same-day delivery in your area, call our floral department at 314-997-2444.

To pick up an order in-store, please call your local Schnucks store floral department and order directly through them. At this time, delivery is the only option available for Schnucks Rewards app and online orders.

Please contact our Floral Design Center at 314-997-2444.

Yes, you earn Rewards Points on your floral purchases.

No, Deli Order Ahead is only available at Schnucks: Affton, Alton, Arsenal, Ballwin, Battle Crossing, Belleville West, Bethalto, Bloomington, Brentwood, Bridgeton, Butler Hill, Cape Girardeau, Carlyle Avenue, Champaign, Cherry Valley, Chesterfield, City Plaza, Collinsville, Columbia, Concord Village, Cottleville, Crestwood, Cross Keys, Dardenne Crossing, Darmstadt, Des Peres, Dillon, Dorsett, East State, Edwardsville, Eureka, Evansville West, Fairview Heights, Farmington, Fenton, Festus, Florissant, Godfrey, Grandview, Granite City, Gravois, Green River, Hampton Village, Harvester, Jasper, Kehrs Mill, Kirkwood, Ladue, Lake St. Louis, Lawndale, Lindbergh, Lindell, Lindenwood, Loughborough, Loves Park, Market Place, Mason, Mid Rivers, Montvale, Newburgh, O'Fallon, Peoria, Providence Eatwell, Richardson, Richmond Center, Roscoe, Savoy, Seven Hills, Swansea, Telegraph, Town Square, Twin Oaks, Washington, Water Tower, Waterloo, Webster Groves, Wentzville, Wildwood, Woods Mill and Zumbehl.

You can order the same items you would normally order at the Deli based on a store’s availability: sliced meat and cheese as well as prepared foods. Schnucks Des Peres, Granite City, Lindbergh, Woods Mill, Richmond Center and Ladue offer sliced meat and cheese only.

Sales will be reflected in Order Ahead at the Deli.

You can place an order up to one hour before the counter closes. You can pick up your order until the store closes.

You can place an order 30 minutes prior to your expected pick up.

You’ll pay for your order at checkout.

Yes. You can cancel an order in the Schnucks Rewards app by going to Account > My Purchases > Order Ahead and clicking “Cancel Order” or reply directly to the SMS message.

No, you cannot edit an order after it is placed.

No, Order Ahead at the Deli is only for same day pick-up orders.

You can find previous orders in the Schnucks Rewards app by going to Account > My Purchases > Order Ahead.

Yes.

You will receive a text message letting you know that the Deli has filled your order and that it’s ready to be picked up in the cooler near the Deli. In the Schnucks Rewards app, go to Account > My Purchases > Order Ahead to see if your order is shown as “Fulfilled”.

Currently, Party Planning online and in the app is available at Schnucks Affton, Arsenal, Ballwin, Battle Crossing, Belleville West, Bethalto, Bridgeton, Butler Hill, Cape Girardeau, Carlyle Avenue, Champaign, Cherry Valley, Collinsville, Columbia, Cottleville, Crestwood, Cross Keys, Dardenne Crossing, Darmstadt, Des Peres, Dillon, Dorsett, East State, Edwardsville, Eureka, Evansville West, Fairview Heights, Farmington, Festus, Godfrey, Granite City, Green River, Hampton Village, Harvester, Ladue, Lake St. Louis, Lawndale, Lindbergh, Lindell and Lindenwood. Stores will be added, so check back regularly. Party Planning call-in or in-person orders are available at all stores.

You can place an order online or in the app up to 72 hours in advance. If you require an order less than 72 hours notice, please contact the store directly.

You’ll pay for your order online or through the app.

Yes. To cancel your order, please contact the store directly.

If you need to edit your order once it is placed, please contact the store directly.

Yes. You can place a Party Planning order up to 28 days in advance.

You can find previous orders in the Schnucks Rewards app by going to Account > My Purchases > Order Ahead.

Yes.

You will receive an email letting you know that your Party Planning order is ready for pick up. In the app, go to Account > My Purchases > Order Ahead, the Order Status will show as “Fulfilled”.

Follow our step-by-step instructions to sign up for Schnucks Rewards and how to order your groceries for curbside pickup or delivery using the Schnucks Rewards app based on your device (iPhone or Android).
How To Create A Schnucks Delivers Order
How To Download The Schnucks Rewards App On iPhone
How To Download The Schnucks Rewards App On Andorid
Still need help? Contact our customer care team.

The security and privacy of our customers’ information is very important to us. While we are continuously working with our software providers to implement newer tools that diminish the risks associated with particular traffic to our app and website, there are a few simple steps you can take to safeguard your Schnucks Rewards account from fraudulent activity.

Use A Unique Password, And Don’t Share It.

For Schnucks Rewards, passwords must be at least 8 characters and must contain one uppercase letter, one lowercase letter and one number.

Enable Barcode Redemption (highly recommended)

For additional security, we highly recommend enabling barcode redemption in the Schnucks Rewards app. You can still earn Rewards by entering your phone number during checkout, but by enabling this feature you have an additional level of security that will require your Rewards app barcode to be scanned during the checkout process in order for Rewards to be applied to your purchase. To activate this feature through the Schnucks Rewards app, go to Account > Account Settings > App Preferences > Rewards Redemption and choose your preferred redemption method.

Report Suspicious Activity

If you feel that suspicious activity is happening on your account, or if you have a question, comment, or concern regarding your Schnucks Rewards or Schnucks Delivers accounts, please call the eCommerce Helpdesk.

Schnucks eCOMMERCE HELPDESK:

314-994-4400 or 800-264-4400 (toll free)
For Schnucks Delivers - Select Option 1
For Schnucks Rewards - Select Option 2
We are here to serve you 8:30 AM – 8 PM
Sunday through Saturday (except holidays)